Privacy Policy

Privacy Policy

This website is owned and operated by

Smoover UG
Senftlstraße 9
81541 München

(as the data controller within the meaning of data protection law). Smoover UG (hereinafter “Smoover”) takes the protection of personal data seriously. We establish below which data we collect, process and use, as well as for which purposes, and inform you about your rights.
Your data is always collected, processed and used under consideration of the relevant German and European data protection provisions. If we use your personal data for a particular purpose which requires your consent according to the statutory provisions, we will always obtain your express consent pursuant to Art. 6 paragraph 1(a) GDPR before processing commences. Please note that some of our services require the processing of personal data.

In determining retention periods, we are guided by the purposes for which the collection of your personal data is necessary as well as by our contractual rights and duties, the statutory retention periods, the statutory provisions on limitation periods, our legitimate interests after consideration of your interests as the data subject, and recommendations of the responsible data protection authorities.
Should you have questions or concerns regarding data protection, please contact or by post to Smoover UG, Senftlstraße 9, 81541 München, DE, providing sufficient details to allow identification of your person (e.g. name, email address) as well as a copy of your personal ID card. You should receive a response within one month of receipt of your enquiry. This deadline can be extended to two months if your enquiry requires intensive investigation or if we receive numerous enquiries.

1. Type, scope and purpose of the collection, processing and use of personal data
You can visit our website and inform yourself without having to provide personal information. No personal data that could lead to your identification is collected during your visit to our website – in principle, you remain anonymous. The data that is transferred from your internet browser or end device when you load a new page – such as the date, the length of your visit, your truncated IP address or the name of your internet service provider –  is used by us without any personal reference.

We collect personal data that you willingly provide when visiting our website, for example when you fill in a request to move. Which personal data we collect and process is described below: Processing of personal data in the use of services on the website/ pre-contractual relationship

The services available on our website include our relocation services. In using this service, we ask you to provide the addresses to and from which you are relocating and the date of the move. We also ask for your name, your telephone number and your email address. We use the data provided by you in the context of creating an offer and/or initiating a contract. We send an offer for your enquiry to the phone number and/or email address provided by you. If you decide to take up the offer, we will use the data provided on the type and content of the relocation for the processing of your booking/order.

If you decide not to take up the offer, your personal data will be retained for a maximum of six months and then deleted. We retain your data for longer than this only if you have expressly consented. The basis for the use of your data is the fulfilment of pre-contractual measures in accordance with Art. 6 paragraph 1(b) GDPR.

Processing of personal data in the case of booking/ordering relocation services
When you book/order relocation services from us, we require your name, the addresses to and from which you are relocating, your email address, and your telephone number.

We require this data in order to provide the service for which you have made a booking/placed an order, as well as to contact you in accordance with Art. 6 paragraph 1(b) GDPR. We send confirmation of your booking/order to the phone number and/or email address provided by you. After successful payment, we retain your personal data for the purposes of fulfilling our statutory obligations, e.g. accounting duties and those duties that we have towards you as the customer.
If you have decided to accept our offer and have relocated with us, we save your personal data after completion only in accordance with trade and tax provisions, unless you have provided your express consent for retention of the data beyond completion of the relocation services. In addition, we process your personal data in order to be able to meet our obligations in the event of a complaint. We base our retention periods on the statutory limitation periods. Thereafter, we delete your personal data.

We may engage subcontractors for the execution of your booking/order. We require evidence from them regarding their approval and qualification to conduct their business, such as a business licence, transport licence, licences pursuant to road haulage legislation (GüKG), liability insurance. We retain these documents for the duration of the collaboration, beyond this only in accordance with the statutory retention obligations.If we engage service providers for the execution of your booking/order (e.g. subcontractors), these service providers will receive from us only the data that they require to execute the order. In such cases, the service provider is liable for his own protection of your personal data in accordance with his own data privacy policy.

For the retention periods of your data, we are guided by the tax and commercial-law provisions. After expiry of these retention periods, we delete your data.

2. Use of cookies
We use cookies in order to make the navigation and use of our website as user-friendly as possible. Cookies are small text files that are saved to your hard-drive when you visit our website and which allow identification when you visit the website again. Cookies also allow the tracking of the preferences and behaviour of the visitor so that the design of our website can be optimised. This means that we can match the content of our website specifically to your requirements and thus improve our offer for you. The cookies used by us do not save any personal data and cannot be associated with you; they are pseudonymised by technical measures.We also use cookies from third-party providers. This means that some cookies on our website come from companies with which we cooperate and to whom we provide information. These types of cookies are normally used for advertising and statistics about the website. The information collected is based, for example, on your use of the website, your language settings and your choice of browser, but not data personally associated with you such as names or addresses.
You can deactivate the option for saving cookies at any time in the system settings of your browser and delete any existing cookies. Our website is accessible by all users, even when the use of cookies is not permitted. We point out that, if you do not accept cookies, certain functions on our website may be restricted.

3. Our use of services by third parties
In the context of our activities, there may be occasions on which we share your personal data. Of course, this is done in such a way that the optimal protection of your personal data is guaranteed. Some statistica data is collected and saved on our website with the help of the following services by third-party providers: Google Analytics and Hotjar. In using our website, user profiles with user names will be created in the respective analysis service. The user profiles are used for analysis of user behaviour as well as for the evaluation and improvement of our service offerings according to the needs of our users. Cookies may be used for this purpose. The user profile will not be associated with personal data concerning the person behind the user name, unless the data subject provides their express permission for this. You can contact us at anytime and object to further collection and saving of data for the analysis of your use of the website by sending an email to You can also prevent the collection of data concerning your use of the website by adjusting your browser settings.

Google Analytics
This website uses Google Analytics, an internet analysis service by Google Inc. (“Google”). Google Analytics uses cookies, which are stored on your computer and enable analysis of your use of the website. The information generated by the cookies on your use of the website is generally transmitted to the Google servers in the USA and stored there. IP anonymisation is activated on this website, meaning that we collect your IP address but this is truncated before it is transferred to Google. The full IP address is transferred to the Google servers in the USA and truncated thereonly in exceptional cases. A truncated IP address cannot be associated with the person using it and is thus not considered to be personal data.On our behalf, Google uses the transmitted information to evaluate your use of our website in order to be able to create reports on the activity on the website and offer us further services in connection with the use of the website and the internet. The IP address sent by Google Analytics from your browser will not be associated by Google with other data. You can prevent cookies being saved by adjusting your browser settings but we point out that this can mean that you will not be able to fully use all functions of this website. In addition, you can prevent Google from collecting data generated on your use of the website (including your IP address) by the cookie as well as Google’s processing of this data by downloading and installing the following browser plugin:

Google Webfonts
This page uses so-called web fonts, which are provided by Google, for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. For this purpose, the browser you are using must connect to the Google servers. This gives Google knowledge that this website has been accessed via your IP address. The use of Google WebFonts is based on Art. 6 Paragraph 1 lit. f GDPR. The website operator has a legitimate interest in the uniform representation of the typeface on his website. If a corresponding consent has been requested (e.g. consent to the storage of cookies), processing takes place exclusively on the basis of Art. 6 Paragraph 1 lit. a GDPR; the consent can be revoked at any time.

If your browser does not support web fonts, a standard font will be used by your computer. You can find more information about Google Web Fonts at and in Google’s privacy policy:

4. Your rights
You have the right to receive information, on request and free of charge, on the personal data we have saved about you or on your data which is saved pseudonymously. In addition, the right in the legally foreseen cases to correct incorrect or incomplete data as well as to block or delete data. Moreover, you have the right at any time to object to the further use of your personal data with future effect. We point out that your right to have data deleted may be limited due to statutory retention duties which we are obliged to fulfil or due to the fulfilment of legal obligations. You also have the right to request that personal data provided to us by you and which we process on the basis of your consent is passed on to another data controller, provided this is possible. Otherwise, we transfer it to you (so-called data portability). You also have the right to lodge a complaint with a supervisory authority. You can contact us at the above-mentioned contact addresses for all data privacy matters.

5. Application of this policy
Unless otherwise stated, this policy concerns exclusively our use and processing of personal data. Please note: When you provide third parties, e.g. providers, with data on our website or other websites, your data may be used there for other purposes. If you use the services of third-party providers, their terms and conditions and data privacy policy apply; Smoover does not check these. We recommend checking how these providers use your data before using their services and providing your personal data. Please remember that you are transferred to the website of another internet provider when you click on an external link.